This important workshop helps build the skills you need to deal with challenging people and situations in the workplace.
You will discover techniques and strategies to achieve this through group discussion and interactive exercises. You will work on two case studies related to situations from your workplace to better understand the people involved. You will receive feedback from your trainer and other participants on what you can do to create more positive results for yourself and others.
Who should attend?
Any individual who wants to learn how to communicate with confidence and build strong, amicable relationships with others.
Benefits
- Understand others’ motivations better
- Feel more comfortable in dealing with challenging situations at work
- Handle criticism in a more confident way
Learning Objectives
- Identify the differences between aggressive, assertive and passive behaviour
- Explore ways to influence people, especially when raising issues
- Discover methods to deal with criticism effectively
Course Outline
Introduction and Overview
- What is assertiveness?
- How assertive are you?
- What makes us passive or aggressive?
Examining Wants and Needs
- Underlying reasons for conflict
- Analysing wants and needs - generating options
- A difficult situation from your workplace
Influencing
- Understanding the nature of communication
- Using visual, vocal and verbal communication
- Giving negative feedback in an assertive way
Neutralising
- Controlling your emotions
- Dealing with criticism
Achieving Win-win
- Dealing with negative feedback
- A difficult situation from your workplace
Course Information
Length: 1 day
Price: Php 6,500.00
Maximum group size: 16